Frenquently asked questions.

 

 

1. How big are your containers?

 

-10yd Container - (16' long x 8' wide x 2' high)

  Capacity - 10 cubic yards (approximately)
  Tonnage Limit - 3 Tons*

-25yd Container - (20' long x 8' wide x 4' high)
  Capacity - 25 cubic yards (approximately)
  Tonnage Limit - 4 Tons*

-40yd container - (20' x 8' wide x 6' high)
  Capacity - 40 cubic yards (approximately)
  Tonnage Limit - 5 Tons*

 

 *Extra fees apply when exceeding tonnage limits.

 

Please do not put any dirt/concrete in 25 or 40 yard containers, our trucks MAY not be able lift them if the weight limit is exceeded. Ask us about our other containers for the removal and disposal of heavier items like dirt, concrete, slate, or substantial amounts of drywall/roofing. Let us know what your needs are and our professional staff will get you the best container and price!

 

2. What am I allowed to put in the container?

 

We should first mention what you CANNOT put in our containers!

NO: Tires, car batteries, chemicals (lawn products, pesticides, etc.), hazardous materials, liquids (paints, paint thinners, etc.), freon devices (refrigerators, freezers, and air conditioning units), gas or propane tanks or bottles, or engine parts with oil or gas still in them.*

 

*Extra fees or rejection of the container load will apply if these items are found in the containers.

 

YES: Construction debris like wood (non treated lumber), drywall, carpet etc.

 

Special concerns - creosote lumber, pilings, rail road ties, asbestos, roofing shingles, brick, block, slate, concrete or dirt. We have special pricing for some of these types of materials.

 

3. What is C&D?

 

Construction debris is any material used in the construction or what is physically attached to the house. That includes guttering, windows, cabinets, doors, sheet rock/plaster and even carpet.

 

4. What is MSW?

 

MSW stands for Municipal Solid Waste. This is the trash you throw out everyday in your weekly trash pickup. This also includes household furnishings except as noted in our special concerns!

 

5. How long can I keep the container?

 

Our containers can be kept for up to 7 days. There is a $20.00 per day charge after 7 days.

 

6. Can I keep the container longer?

 

Call us if you want to keep the container any longer than the specified time frame. We charge an extra $20.00 per day to keep the container. Please make sure that you are completely finished when calling into our office to schedule pickup, and that the area is clear for us to access the container.

 

7. Do I need to call the office for the container to be picked up?

 

Yes, we prefer you call us to schedule pickups couple of days in advance. If you are done with the container earlier than expected, give us a call and we will schedule an early removal.

 

8. What if I need another container?

 

Call on us for a switch out. We will bring an empty container and remove the full container. You will have to pay the full price for the second container. Our business works on pricing per container (no re-fills), and is based on delivery/pickup expenses, and the dumping fees which we pay.

 

9. What do I pay if my container exceeds the weight limit?

 

Landfill prices are getting higher and higher! Our dumping fee is $70 per ton over the allotted tonnage. We will not burden you for .25 or less over tonnage. Please be advised, when you agree to accept our service, you agree to pay any overweight. The entire industry works from a tipping tonnage system. When the container removed from your service address is taken to the landfill, it is weighed, and a dump ticket is given to the driver who performed the service. Please following our loading procedures, citations/fines for overweight containers are the responsibility of the customer. Please call us if you need to remove especially "heavy" materials: dirt, roofing, drywall, concrete, etc.

 

10. How do I pay, and do I have to be on location for delivery?

 

We accept C.O.D. cash. You must be on location to pay C.O.D., or if you have special placement instructions. If you pre-pay by credit card (Visa, Master Card), you do not have to be on location. We require a credit card retainer on C.O.D., customers loading heavy, or mixed materials (roofing shingles, dirt, concrete etc.). We do require a signed service ticket when placing our containers, if you cannot be onsite to sign our ticket, please have a fax number or email address available when ordering. If you will not be onsite, it is best to place something like a cone, trash can or small sign to help our drivers know exactly where you want the container. Please when ordering, give us alternative options, sometimes we cannot place due to safety or damage concerns, see question 13 below.

 

11. How much material can I put in the container?

 

All of our containers must be level full or below. We have restrictions by the Department of Transportation (D.O.T.) on what we can haul. Any items above the top of the container will be removed for pickup, or you will be requested to off load material before we can safely haul the container. Please Note: The container is your responsibility while in your possession until the time we pick it up. Make your neighbors aware that it cost you money to rent it, and it is not a community cleanup event. A tarp often times help keep down the amount of people trying to help you load "your" container.

 

12. Can the containers damage my property?

 

YES. Our containers have wheels on the rear that help them "roll-off" onto the ground. They weigh 3 tons, and our trucks much more. We would prefer to place the containers on hard surfaces. Lawns may appear dry, but often with rain, the containers or our trucks can sink into the ground. Asphalt driveways under the hot summer sun, can have divots left in them from the weight of the containers. Often putting a piece of plywood down for the container rails to sit on will cut down on possible scratching or scarring of driveways, or ruts in dirt. WE ARE NOT RESPONSIBLE for damage done due to placement or pickup of our containers. We will not cross other neighbors property lines without a signed "property damage liability waiver form" from the property owner. Our Drivers have the right to deny placement in areas that they deem "unsafe". Call us if you have concerns on where to place your container.

 

13. I would like my container here, why won't you put it there?

 

Our drivers have over 60 years of combined service experience. We give them every latitude on placement of containers. But sometimes with the turn radius of the truck, and the length of the needed area, we cannot safely access certain areas. Also consider the "boom" on our trucks has to raise approximately 30 ft in the air to off-load our containers. Low hanging power lines, tree branches, car ports, or garages can impede this from happening. We do not like to have to tell you "it won't go there", but our expert drivers have the experience to ascertain a safe and proper placement. If you have questions or concerns about placement, please call the office for assistance with alternative placement.

 

14. Do I need a permit?

 

Yes. Customer is responsible for all the necessary permits.

If you are in the City of Los Angeles and you need information about obtaining a permit to park the container in the street please click on the following link.....http://bsspermits.lacity.org/buildingmaterials/public/control.cfm?action=new_app&frames=2&cfid=74425&cftoken=94261438

 

15. What areas do you service?

 

We currently service Los Angeles, San Fernando Valley, Glendale, Burbank, and surrounding areas.

 

Please call us with any other questions you  may have!                888 68 WASTE or 818.509.1352

© 2020 by Roll Off Dumpster Rental, Inc.                                                                                                          888 68 WASTE  or  818 509 1352